Field Service Scheduler
St. Louis, MO
Full Time
H&G Operations
Mid Level
For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
Job Summary — The Service Scheduler will work with the Field Service team to ensure services and installations are scheduled proactively and all changes are updated timely. This role will require thorough understanding of scheduling best practices and effective resource management. This role will coordinate with internal teams as well as customers to ensure all work orders effectively prepare our technicians for success in the field, and result in customer satisfaction.
The Service Scheduler is responsible and accountable for:
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
Job Summary — The Service Scheduler will work with the Field Service team to ensure services and installations are scheduled proactively and all changes are updated timely. This role will require thorough understanding of scheduling best practices and effective resource management. This role will coordinate with internal teams as well as customers to ensure all work orders effectively prepare our technicians for success in the field, and result in customer satisfaction.
The Service Scheduler is responsible and accountable for:
- Scheduling all internal work orders for service and installation
- Updating the company’s Enterprise Resource Planning software (ERP) with all close out information for work orders
- Coordinating resolutions to scheduling and resource management conflicts with the assistance of the Field Service Manager
- Creating work orders for new customer services
- Confirming work orders have all necessary information to include receiving’s, scope, and updated contact information
- Maintaining effective progress tracking on all in progress work orders
- Picking required materials for work orders from staged locations in the warehouse and coordinating with pre-installation personnel
- Sending daily communication and updates on scheduled and completed work orders
- Receive inbound communication (email, text, and phone calls) from internal teams, contractors, and end user customers
- Proficient in Microsoft Office
- Knowledge of resource management and scheduling
- Customer service and communication skills
- Strong computer skills and knowledge of the Microsoft operating system
- Multi-tasking multiple projects simultaneously
- Own and manage the schedule
- Clean driving record
- Clear communication, active listening skills
- Pre-employment background/drug screening
- Dispatcher/scheduling experience preferred
- Prior construction and customer service experience a plus
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