Div 8 Customer Service Representative

Ft. Wayne, IN

Full Time

CIH FTW Sales

Mid Level

For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.

By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”

Job Summary — This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Maintain and create customer relationships
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products and how to best direct customers to the products they need
Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
Provide accurate information to support staff for order fulfillment
Performing other related duties as necessary or assigned

Essential Functions

Sales / Networking / Promoting
Learn and use industry and product knowledge
Data entry
Strong communication and presentation skills.
Organizational and time management skills.

Experience & Other Requirements

Ability to accurately read a tape measure
Strong verbal and written communication skills
Ability to read and understand blueprints, specifications, door and hardware schedules
Ability to multi-task as several projects will be running simultaneously
A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable

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Div 8 Customer Service Representative

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