Hardware Pre-Installation Coordinator

Indianapolis, IN

Full Time

CIH Operations

Mid Level

Job Summary — The Hardware Preinstall Coordinator organizes and prepares project materials ahead of installation. They review job scopes, track hardware, coordinate schedules with internal teams and the warehouse, and ensure all materials are accurate, complete, and ready for delivery. Their goal is to prevent delays, minimize installation issues, and keep projects running smoothly.

The Pre-Install Coordinator is responsible and accountable for:

Maintaining a safe, productive, and timely work environment for both self and team members.
Ability to supervise a team, ensuring adherence to company policies, assisting in scheduling, training staff and demonstrating CIH Core Values.
Coordination with CIH Service Manager, Sales Team, Project Managers and other departments as required to ensure the work is designed and completed properly in alignment with customer expectations.
Inspection of all specified hardware and is installed correctly, functions as designed, meets quality standards, and is ready for customer installation.
Enforce company policies and procedures to maintain a consistent and professional work environment.

Essential Functions

Supervise and coordinate daily activities of pre-install teams
Ability to not only drive high quality standards but also produce efficient production levels on a daily basis.
Participate in any and all applicable training opportunities for both safety and this position.
Calling and emailing customers and/or CIH team members as required, including daily progress reports to manager.
Provide Service Administrator with daily on-time detailed and complete paperwork
Pro-active and flexible scheduling to meet critical customer deadlines
Ability to read and understand technical documentation, installation instructions and train other team members on proper techniques.
Ensure accurate staging, product quality, un-installed hardware is clearly identifiable, and pallets and product is secured.
Coordinate with shipping / warehouse to ensure timely delivery of finished product.
Track and maintain all job-related paperwork (and computer system information) and submit in a timely manner.
Reviewing projects and materials to assure suitability for the intended application before starting work.
Identify and resolve technical or process related issues in the pre-install workflow.
Provide training, guidance and performance feedback to team members
Report on daily productivity, error rates, and improvement opportunities.

Experience & Other Requirements

3+ years of relevant experience preferred
COMSENSE experience preferred
Pre-employment background and drug screening
No issue with repetitive use of fingers and hands, standing, squatting, bending and lifting up to 40lbs.
Able to work at heights off of ladders, scaffolding, lifts, platforms, etc.
Basic computer skills
Valid driver’s license with no adverse occurrences in the last 5 years.
OSHA 10 preferred, but not required

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Hardware Pre-Installation Coordinator

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