End User Outside Sales Representative

Ft. Wayne, IN

Full Time

CIH FTW Sales

Entry Level

Job Summary — This position is responsible for conducting sales out in the field via face-to-face interactions with both potential and existing customers. The duty is to offer the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The End User Outside Sales Representative is responsible and accountable for assisting our customers and the outside sales team by providing the following:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Maintain and create customer relationships
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products and how to best direct customers to the products they need
Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Reviewing specifications and plans. If successful, convert to an order
Provide accurate information to support staff for order fulfillment
Participate in sales forecasting and planning
Performing other related duties as necessary or assigned

Essential Functions

Sales / Networking / Promoting
Learn and use industry and product knowledge
Data entry
Strong communication and presentation skills.
Organizational and time management skills.

Experience & Other Requirements

Outside Sales Experience is required
Ability to accurately read a tape measure
Strong verbal and written communication skills
Ability to read and understand blueprints, specifications, door and hardware schedules
Ability to multi-task as several projects will be running simultaneously
A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred
Experience with MS Word, Excel, and Comsense is highly desirable

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End User Outside Sales Representative

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