Division 8 Inside Sales

Oswego, IL

Full Time

SBS Sales

Mid Level

For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professionalism, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.

By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”

Job Summary — This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The Inside Sales Associate is responsible and accountable for:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products, and how to best direct customers to the products they need.
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers
Managing small and medium sized projects as needed

Essential Functions

Able to successfully quote and sell to customers in person and on the phone
Able to use operating system, sales software, and Microsoft Office Suite
Creation and release of sales orders
Excellent customer service skills
Dependable and available to customers, coworkers, and managers

Experience & Other Requirements

Door, frame and hardware industry experience preferred but not required
Some sales experience preferred
Pre-employment background screening
No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
Moderate computer skills.
Excellent communication and problem-solving skills

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Division 8 Inside Sales

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