Division 8 Inside Sales

Urbana, IL

Full Time

SDH Sales

Mid Level

Job Summary — This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The Sales Counter Associate is responsible and accountable for:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products, and how to best direct customers to the products they need.
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers

Essential Functions

Able to successfully quote and sell to customers in person and on the phone
Able to use operating system, sales software, and Microsoft Office Suite
Creation and release of sales orders
Excellent customer service skills
Dependable and available to customers, coworkers, and managers

Experience & Other Requirements

Door, frame and hardware industry experience preferred but not required
Some sales experience preferred
Pre-employment background screening
No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
Moderate computer skills.
Excellent communication and problem-solving skills

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Division 8 Inside Sales

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